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Frequently Asked Questions
What are your business hours?
9:00am - 5:00pm Weekdays
Do you offer any guarantees or warranties?
For our Professional Services we offer a 30-day money back guarantee on all work carried out where our customer is dissatisfied with the service.
Do you offer any training or education with your services?
Yes, we provide training and education either on-site or remotely. Our experts are trained to explain things in real terms to our customers. No complicated jargon.
Do you offer any discounts or promotions?
Yes, speak to us about our Senior discounts as well as our regular discounts and promotions.
Do you offer business or retail support?
We currently offer support to business clients only.
Do you charge for call out fees or site visits?
No, we cover the cost of all call out fees and site visits.
What are your prices?
Prices may vary depending on the Service you require. You can reach out to our team below for a budget friendly quote customized to your needs.
Do you offer on-site or remote support?
We offer both On-site & Remote Support in Melbourne and Remote Support to the rest of Australia.
How long is my quote valid?
All IT Whizz quotes are valid for 90 days.
Can you provide a detailed breakdown of the costs?
All work carried out will include an itemized quote and tax invoice. (Including the total GST)
How do you ensure transparency in your pricing?
We keep our pricing competitive by researching online job markets and Businesses to deliver competitive pricing across all of our services, and remain transparent with you regarding price throughout the entire process.
How do you ensure the security and privacy of my information?
All customer data handled by the IT Whizz is encrypted in-transit with TLS 1.3 and 2,048 bit keys or better. It means your data is safe with us! We strictly adhere to a policy of never giving our customers information to third parties for any reason.
