10 Tips for avoiding Tech Support Scams

With the convenience and benefits of modern technology ever increasing, there has also been a drastic increase in tech support scams. Scammers are getting smarter and more sophisticated, making it crucial for individuals to be vigilant and informed. Here are 10 tips to help you avoid falling victim to tech support scams.

1. Verify the legitimacy of the support call: Scammers often pose as tech support agents from well-known companies like Microsoft, Apple, or your internet service provider. Be cautious and ask for their name and a call-back number. The more information that you can get out of them the better.

   1. You should also independently verify their identity through the official company's website or customer service number. Checking Email addresses, Phone numbers and Names against online information can be an easy way to spot a fake.
      
      

2. Don't trust unsolicited calls or pop-ups: Legitimate tech support won't typically contact you out of the blue. If you receive a phone call or a pop-up claiming to be tech support, it's best to ignore it. Close the pop-up or hang up the call.

   1. Scammers will often use complicated jargon and a sense of urgency to try and confuse the caller into thinking there is a serious problem with their bank accounts, computers or other online accounts.

3. Keep your software up to date: Scammers often exploit vulnerabilities in outdated software. Regularly update your operating system, browsers, and security software to reduce the risk of falling victim to scams.

   1. This will be required on your Mobile Phone, Home Computer, Office Computer and any other computing devices with available software updates. Updating one computer won't keep all of your devices safe.
      
      

4. Use strong, unique passwords: Ensure that you have strong and unique passwords for your online accounts. This can prevent scammers from gaining unauthorized access to your devices and accounts.

5. Enable two-factor authentication (2FA): 2FA adds an extra layer of security to your accounts, making it more challenging for scammers to gain access. Always enable 2FA on your important accounts, such as email and banking.

6. Educate yourself and your family: Tech support scams can target anyone, so educate yourself and your family about the common tactics used by scammers. Awareness is the first line of defense.

7. Be cautious with remote access: Legitimate tech support may need remote access to your computer, but they should ask for your permission. Don't grant remote access to anyone you don't trust implicitly.

8. Avoid making payments: Scammers often ask for payment for their so-called 'services.' Legitimate tech support from reputable companies will not ask for payment in gift cards, wire transfers, or any other unusual methods. If they do, it's a scam.

9. Check online reviews and reports: Before seeking tech support services, research the company or individual online. Check for reviews and reports from other users. Scammers often have a history of fraudulent activity.

10. Report scams: If you encounter a tech support scam, report it to the appropriate authorities and organizations. This helps in preventing others from becoming victims.

Tech support scams can be financially devastating and compromise your personal information. By following these tips, you can reduce your risk of falling prey to these scams. Stay vigilant, educate yourself, and remember that legitimate tech support services will always be willing to prove their authenticity without pressuring you into quick decisions or payments.