Privacy Policy

Last Updated: October 2023

The IT Whizz (referred to as "we," "us," or "our") is committed to safeguarding your privacy. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal information. We are an IT support business operating in Melbourne, Australia.

By using our services, you consent to the terms and practices described in this Privacy Policy.

Information We Collect

We collect and process various types of personal information, including but not limited to:

1. Contact Information: Your name, email address, phone number, and postal address.
2. Technical Information: IP address, browser type, operating system, and device information.
3. Service Data: Information related to your interactions with our services, including support requests and communications.
4. Payment Data: If applicable, financial information required for invoicing and billing purposes.

How We Use Your Information

We use your personal information for the following purposes:

1. Service Delivery: To provide IT support and services to you, address your queries, and resolve technical issues.
2. Communication: To respond to your inquiries, provide updates, and send service-related notifications.
3. Account Management: To manage your account, process payments, and fulfill contractual obligations.
4. Legal Compliance: To comply with legal obligations and regulations.
5. Improvement: To enhance our services and customize your experience.

Information Sharing

We may share your personal information with:

1. Service Providers: Trusted partners who assist us in delivering services and maintaining our business operations.
2. Legal Requirements: If required by law or legal proceedings, we may disclose your information.
3. Business Transfers: In the event of a merger, acquisition, or sale, your data may be transferred.

Security

We implement security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use industry-standard practices to safeguard your data.

Your Rights

You have the right to:

1. Access: Request access to your personal information such as Name, Email, Phone, Address.
2. Rectification: Correct inaccuracies in your data.
3. Deletion: Request the deletion of your information.
4. Restriction: Restrict or object to the processing of your data.

We Reserve the right to protect the identities of our Sources

Cookies and Tracking

We may use cookies and similar tracking technologies. You can manage your preferences through your browser settings.

Changes to this Policy

We reserve the right to update this Privacy Policy. Any changes will be posted on our website, and the revised policy will apply from the date of publication.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us at:

The IT Whizz
sales@theitwhizz.com.au

Your privacy is important to us. We are committed to ensuring the security and confidentiality of your personal information. This Privacy Policy reflects our dedication to protecting your data and your trust in our services.